Privacy Policy

1. Introduction
Welcome to the Farmers Digital Information Hub (the "App"), developed and maintained by ITcians.
This app is designed to support farmers and field assistants in District Thatta by providing real-time agricultural advisory, helpline services, and digital learning materials.
By installing or using this App, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect information to provide better advisory and support services.
2.1 Personal Information
Name, phone number, and district/taluka during registration.
Field assistant and admin account credentials (username, email, password).
2.2 Location Data
GPS coordinates are collected when field assistants log visits or submit reports.
Location data helps monitor activities and generate accurate reports.
2.3 Media & Files
Photos, videos, and voice notes submitted by users for advisory or reporting.
2.4 Device & App Usage Data
Device model, operating system version, and app usage statistics (for performance improvement).
2.5 Communication Data
Queries and messages submitted via chat or helpline integration.
3. How We Use Your Data
Your data is used to:
Deliver crop advisories and helpline responses.
Record and monitor field assistant visits.
Manage and respond to farmer queries.
Generate analytical and monitoring reports.
Improve app functionality, stability, and usability.
4. Data Sharing
We do not sell or rent user data.
Data may only be shared with:
Authorized project staff and admin users.
Islamic Relief Pakistan (implementation partner) for project reporting.
Verified service providers (e.g., hosting, SMS, analytics) under confidentiality agreements.
5. Data Security
We implement strict security measures including:
Encrypted (SSL) data transfer.
Role-based access control.
Daily backups on secure ITcians servers.
Data access limited to authorized personnel only.
6. Data Retention
Data will be stored securely for the duration of the project and for up to 15 months after deployment.
Aggregated, non-personal data may be used for analytics or reporting.
7. Your Rights
You may:
Access or edit your profile.
Request deletion of your account or personal data.
Withdraw consent (some features may stop working).
Contact support@itcians.com for any such requests.
8. Permissions Used
The App may request the following permissions:
Location (GPS): To tag visits and enable field reporting.
Camera & Storage: To capture and upload images/videos for reports.
Microphone: For submitting voice notes.
Phone: For direct helpline calls.
These permissions are only used for their stated purpose and never shared externally.
9. Third-Party Services
The App may use third-party libraries (e.g., Google Maps, Firebase) to enhance performance.
These services may collect limited, non-personal data as per their own privacy policies.
10. Children's Privacy
This App is not intended for children under 13.
Minors under 18 should use the App with the consent and supervision of a guardian or authorized organization.
11. Policy Updates
We may update this Privacy Policy to reflect changes in functionality or legal requirements.
The latest version will always be available in the App and on our official website.
12. Contact Us
If you have any questions or concerns about privacy or data handling, contact us:
📧 support@itcians.com
🌐 www.itcians.com
📍 ITcians, Karachi, Pakistan
Acknowledgment
This App is developed and maintained by ITcians in partnership with Islamic Relief Pakistan to digitally empower farmers of District Thatta through advisory, helpline, and knowledge-based services.